A Government Administration Agency in Middle East initiates its Digital Transformation via development of Mobile App & a Conversational Interface powered by HCL and Streebo.

Our client is an Administrative Federal Agency in Middle East that handles client’s e-requests such as building services, delivery services, municipal services, among others. Our client uses e-portal Web Application to handle their client’s e-requests/queries but with increase in customer requests, the waiting time to resolve customer queries has increased manifolds, and the delayed response is proving detrimental to the overall Customer Experience.

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